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Archive for the ‘Mobile Marketing’ Category

5 Questions To Be Asked When Designing an iPhone App

30
Sep
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Actual image from the Zippo iPhone App


As we dive into the creative process that takes place when we begin design of an iPhone app, it’s easy to get lost in the details and lose sight of the original objective. Therefore, here’s 5 questions to keep top of mind while designing an iPhone app.

How is this helpful?
I have an iPhone app that is a Zippo lighter. I can flick the lighter open, turn it on, and then turn it off. That is the absolute extent of my interaction with the app. It lasted about 25 seconds on my iPhone before it hit the trash can. How is this app helpful? It isn’t, and Zippo missed an opportunity to engage me, and open my ears.  An iPhone app needs to be helpful to the user, if you can create a better experience for the user now, when they have a need that you can fill, you’ll already have that relationship established.

What will  the user need in a hurry?
The key to a good iPhone app is giving the user something useful at an opportune time. Sure, Flickr is great, but, and this is for me personally, I only use Flickr when I have Lightroom open on my office computer. Flickr isn’t useful to me “on the go.” Do you know what is? UrbanSpoon. My wife and I are always trying to decide what to eat while we’re out and UrbanSpoon is there to fill our need.

Block5's QR App. Clean and simple.

Block5's QR App. Clean and simple.

What is the most important aspect of the app?

An expansive feature set is a definite requirement for any app, but don’t get bogged down in all the trash and trinkets. Your app needs to have a core identity, a core reason for me to go into iTunes and download that guy, even more so if you’re asking me to spend dollar bills. Take Block5’s QR Reader for example. It does one thing, and does it very well. It reads QR codes and then launches whatever the code tells it to launch. There are many other QR readers out there, but I solely use Block5’s due to it’s simplicity and ease of use. It knows its purpose.

Does this demographic make sense?

An iPhone not for everyone. Is your product for an iPhone owner? Currently, the hip thing to do is to have an iPhone app, but is it necessary? Often, brands who want to reach an audience jump the gun and start developing an iPhone app when their customer doesn’t even own a smart phone. They could have reached many more potential customers via an SMS campaign than they’ll ever see via an iPhone app.

Does mobile make sense?
This one is easier than most of the questions. More than likely, the answer is going to be yes. Today, nearly everyone has their mobile phone within reach for 80% of the day. If they’re anything like me, that number jumps to 99% as I tend to sleep with my phone next to me. It’s the first thing people look at in the morning and the last thing they check before they go to bed. Should your brand be there? Are there other questions that we’re missing? Discuss in the comments.

-Chris Bergman

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Virgin Mobile uses SMS to Help Homeless Youth

24
Jun

There’s a lot of hype surrounding Virgin Mobile’s Free Festival. The festival features acts like Blink 182, Taking Back Sunday, Weezer, Franz Ferninand and more. The music festival, taking place on August 30th in Columbia, MD, is giving away every ticket for free. Why? The times are tough and Virgin Mobile believes that you deserve a free concert. I am not opposed to this. But in the midst of all this excitement regarding the event, I feel like one of the really great features is getting drowned out among the oncoming free, great music: By texting “FreeFest” to 20222 you can donate $5 to The RE*Generation, a charity that combats youth homelessness.

homeless

There are other charities that are currently doing mobile donation as well. By texting “Sports” to 90999″ you can donate $5 to the Children’s Healthcare of Atlanta. Mobile donations may be the future for charities, but it will only work if the awareness for the campaign is there. That’s why I’m so excited about the Virgin Mobile Festival. RE*Generation has figured out that convenience is key to recieving donations. Make it easy to give and people will do so.  Not only that, but they’ve done it by teaming up with a friggin awesome music festival that is giving away tickets for free!

Mobile donations is just another innovative way to utilize the technology that is emerging in the mobile marketing world. What are some other ways that charities could utilize mobile donations and create awareness around a solid campaign? What are you doing that could use the innovation that mobile brings?

- Chris Bergman

Photo by: Franco Folini, used with permission under the Creative Commons License.

5 Mobile Marketing Myths - Busted

15
Jun

explosion

When a new technology appears, often what comes with it are new fears and myths surrounding the mysterious new form of tech. Cameras could, at one point, steal the soul.  Computers were supposed to replace the entire human workforce. We tend to be a cautious bunch, us humans. Thankfully, time and again people have come out to bring truth to the masses. Here’s some truth to the myth of mobile marketing:

Myth #1: Mobile marketing is not a proven way to gain business!

You’re crazy. Need proof? How about the current President of the United States, Mr. Barack Obama. Mr. Obama used mobile as a core strategy during his campaign. He would send out SMS messages to possible rally attendees when he was in town, could request donations via mobile, sent out thank you messaged via SMS and even announced his presidential running mate, current Vice President Joe Biden, via an exclusive SMS test message to his followers. 2.9 Million subscribers received a text message from the Obama campaign. I’d say it worked out pretty well.

Myth #2: Mobile marketing is too hard to measure the ROI.

Mobile Marketing is measurable in ways that are more accurate than many other methods of marketing. Mobile is a permission based system. This means that if someone has opted in, they’re interested in the content that you have to offer. Hits on keywords can track actuall participation much more accurately than pageviews or billboard views. Your measurement could be as simple as those that have opted in to your program. If you’re going the mobile coupon route, redemptions are just as easily trackable and can be integrated into a current POS system.

Myth #3 - I have an iPhone app. That’s enough.

Apple has currently sold 17 million iPhones. That’s a lot of iPhones. The cell phone industry sold 1.15 Billion SMS capable phones in 2008 alone. That’s 1,150 million. A lot more than the 17 million iPhones on the market. An iPhone app is the hip, current thing to do right now, and personally I’m not opposed to it. I’m attached to my iPhone. But as a company, how far would you like to extend your reach? 98% of your potential customers will have SMS capable phones, a much broader market than those with an iPhone. We Apple geeks hope for a heaven where every phone is an iPhone, but we’re not quite there yet.

Myth #4 - Mobile Marketing is nothing but Spam!

Having users opt in means they’re open to relationship. Mobile is about building community, not blasting people with spam. Mobile Agencies are required by carriers to go through a rigorous approval process before they can even begin a mobile campaign. The Mobile Marketing Association has set multiple guidelines for marketers to utilize in that campaign, including educating the user on ways of opting out if they so choose.

Myth #5 - Mobile Marketing will only work on a small amount of cell phones!

There once was a time where this was relatively true. In it’s infancy, mobile marketing was a mess when it came to navigating carriers. Fortunately, all of that is behind us. Thanks to mobile carrier aggregation, mobile marketing is available through all of the top tier and second tier carriers.

Mobile Marketing still seems to be relatively new in the U.S. but has become a core component of marketing strategies worldwide. As mobile grows in use, more myths and fears will come up, much like the growth of any other technology. When those myths do come up, we here at Buzz360 will be there to bust them! What other myths have you heard?

-Chris Bergman

Photo by Adam Howarth